THE PROCESS & WHAT TO EXPECT
STEP 1 → GET A QUOTE, SPEAK WITH US, & BOOK YOUR ORDER
Whether you want to request a quote here online or you prefer to shoot us a call, everything begins with getting a quote. That being said, it doesn’t end there.
STEP 2 → YOUR VEHICLE IS PICKED UP
Pretty simple. The carrier assigned to your vehicle will arrive at your stated pickup location to load up your vehicle.
STEP 3 → YOUR VEHICLE IS DELIVERED
Again, pretty simple. The carrier will arrive at your stated delivery location to drop off your vehicle.
STEP 4 → WE WILL FOLLOW UP WITH YOU
What sets us apart from other Shipping Brokers is our desire to make sure that you had a good shipping experience, that everything went well and you were treated with courtesy and respect by the Carrier we provided for you.
ITEMS INSIDE YOUR VEHICLE
Technically speaking, Carriers do not have to ship vehicles with items inside of them. The main reason is that the insurance that covers your vehicle will NOT extend to the items inside your vehicle. However, Carriers are wise enough to know that people will still put items in their vehicles to ship so they ask us to follow these simple parameters:
NOTHING OF VALUE – Make sure your items hold no monetary nor sentimental value to you because, again, nobody will be there to compensate you should any item inside get damaged.
WEIGHT LIMIT — Limit the weight to 75lbs or less. They know how much your vehicle weighs empty and that’s the gauge they use when booking their entire load and usually come slightly under highway weight limits. Extra weight could cause them huge fines.
PLACEMENT — Place items in the trunk or the back area (SUV) of your vehicle and not in any passenger areas. While you can NEVER put items in the front driver or passenger seat, in some instances you may find your items bleeding into the back seat area. If this happens, please utilize the floor space first and do not go above the bottom of the window line.
EXTRA WEIGHT & OVERFLOW— If for some reason you need to pack more than 75lbs into you vehicle, or if your items will be placed outside of the parameters, please notify us immediately! When we start approaching the 100lb mark, some Carriers may ask for more money due to the fact that they now have to work harder to customize the rest of their load in order to come under weight limits as a result of accommodating your needs. We do not want a situation where the Carrier shows up and is unable to load your vehicle due to extra weight or overpacking that they didn’t plan for.
DISCLAIMER — Ultimately, Carriers have the final say on whether or not to accept vehicles with items in them. They also reserve the right to require additional money for any amount of extra weight due to items. Therefore, following these parameters are not a guarantee that a Carrier won’t ask for more money. We will do everything in our power to make it go right for you should you need to ship items inside your vehicle.
FREQUENTLY ASKED QUESTIONS
HOW LONG DOES IT TAKE FOR MY VEHICLE TO ARRIVE?
The Northeast to Southeast usually takes three days, and Coast to Coast can take seven to ten days. Some Carriers do “team driving,” meaning they have two drivers and can cut the time in half. In any case, you will be given a transport schedule AND direct communication with the Carrier.
Can I Ship Items in My Vehicle?
Therefore, if you are in a situation and need to transport products with your automobile, just let us know. We’ll let the carrier know and acquire approval in advance, so there are no surprises. However, this can result in a minor increase in the overall cost.
Is Friendly Auto Transport a Carrier or a Broker?
We provide the quotes, answer questions, give clarity, ensure the customer has everything in place so the transport can go as smoothly as possible, and ultimately dispatch the vehicles to the carrier for transport.
Why Am I Dealing with a Broker and not the Actual Carrier?
It is because carriers don’t operate on regular routes and don’t have many resources.