WHY CHOOSE US?

Friendly Auto Transport » WHY CHOOSE US?

OUR TEAM

Friendly Auto Transport was founded in 2018 by Jason Gay. It all started when Jason was working as just a regular auto shipping agent for another company and saw over and over again just how horrible the level of customer service was in this industry. Time after time, customers were left in the dark about their transport, being charged rates that weren’t matching up with what they were told, seeing customer credit cards being charged upfront before any work was done, and trucks not even showing up at all. Most customers have never done this before and, as a result, don’t know how the auto shipping process works, so Jason started Friendly Auto Transport and assembled a small team of quality, professional, and customer service-oriented people. Now our primary focus is to educate our customers, answer any and all questions that you have, mitigate potential surprises as close to absolute zero as possible, and reset the overall customer experience so that YOU know that you are being cared for properly. We are disrupting the entire industry for the better!

JASON GAY

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JAKE PETERSON

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OUR GUARANTEE

When it comes to the actual logistics of shipping a vehicle, there are no guarantees that Brokers, nor Carriers for that matter, can make legitimately. They can’t guarantee their quotes, their pickup times, their delivery times, etc. Why? Because there are too many moving parts involved in shipping a vehicle. Sometime things can go a bit sideways due to all these factors so having a good broker is vitally important! Therefore we incorporate 2 fundamentals that ensure we do good by our customers:
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We do NOT take upfront deposits. No money changes hands until an available carrier is located and properly vetted, and we’ve had the chance to negotiate their rates as low as possible. This way, we can confirm the final cost and their estimated timeline. This is our way of removing all the guesswork. We will communicate all that information to you, and only if you are satisfied and agree, will we move forward in securing your spot with the available carrier. We never take any money without first doing all of these steps, communicating the information to you, and receiving your final approval. In other words, there are a lot of protections and controls in place for our customers.
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We do NOT abandon our customers once we dispatch your vehicle to the Carrier. You are still our customer all the way through delivery because we recognize that we might be the only ones you have a personal relationship with during this process and that is so important to us. Yes, we do want you to have direct communication with the Carrier that will be taking possession of your vehicle, but should you have any difficulty communicating with them, as the driver might be on the road and not able to answer your call, we are always here for you to fall back on. Just give us a call/text and we will jump in and get you the information you need.

Our Guarantee